Frequently Asked Questions

Our Frequently Asked Questions below provide answers to many common delivery enquiries.

Select a topic from the options below and then click on a question for the answer. If you can't find what you're looking for then please contact us.

Pricing

It's really simple, firstly select your destination and service level requirements such as insurance level etc, add the number of parcels to your cart, when checking out you then enter the details of the sender and receiver. We then arrange using our carefully selected couriers to collect and delivery your parcel as booked. The labels to be attached to the boxes will be emailed to you shortly after booking by one of our Argo Mail team.
We do have a list of prohibited items which we cannot carry at all. We also have a list of items which we can carry but will only be covered in the event of loss, not damage. To check your item on our lists please click here.
There are different levels of standard compensation cover available on all our services. Use the information icon against each service to see how much you’re covered for.
The price we charge includes the cost of shipping including any associated fuel surcharge. We are not responsible for any duties, customs or taxes, which may be requested by the customs officials in the recipient country. Any such charges will have to be paid by the recipient and are entirely separate from the shipping charges themselves. Unfortunately we cannot advise what charges may be imposed since they vary from country to country and are dependent on the parcel contents and value.
The following postcodes are serviced by the Highlands and Islands service because they are remote destinations:
AB37-38
AB55-56
FK17-21
HS1-9
IV
KA27-28
KW1-17
PH49-50
PA20-49
PA60-78
PH19-26
PH30-40
PH42-44
We understand mistakes can happen, however we would ask for your help to ensure we can keep our prices as low as possible by carefully weighing and measuring your parcel. We rely on customer accuracy to ensure our pricing is the best we can offer, but even slight inaccuracies in dimensions can result in large volumetric differences, particularly on international parcels. Should extra payments become due we reserve the right to recover them.
All our quotations are based on UK collection points, we can offer an import service, please contact us with your requirements so we can get you an accurate price.
Parcel weights are calculated on a volumetric basis based on both weight and dimensions so the volumetric weight of your parcel may be greater than the actual weight itself. Different couriers use slightly different calculations to determine a parcel volume so please use the calculator below on our Advice and Tools page.
Each service has its own restrictions on weights and dimensions. To find the restrictions for the service you prefer, visit our Partners page.

Collection

If you know that you will not be available to hand your parcel to the driver there are a couple of options available:
1. Whilst you can of course leave your parcel in a secure location, we do need to warn you that, whilst unattended your parcel will not be covered for loss or damage. In addition to this, we cannot guarantee that the driver will collect an unattended parcel as this is at their own discretion. We would also recommend that you leave a note at your property to advise the driver of the location of the parcel.
2. Email Argo Mail quoting your order number and new collection address and a member of the team will notify the courier.
If you have cancelled an order prior to collection you can apply for a refund. Please contact us and a member of our team will process the refund for you.
Please contact us with your tracking number and we will re book the collection. This will be confirmed to you by e-mail.

Delivery

All our services are fully trackable. To keep an eye on the whereabouts of your parcel please visit the Tracking page and enter your tracking number. Please note that tracking will not begin until the parcel is scanned as collected. Drivers with a handheld terminal will immediately make a collection scan, but others may not show as collected until it is received into the depot. To track your parcel, you need you use your Argo Mail order number. If you are unsure of your order number then please go to the "My Account area", log in (or register with us if you haven't already) and then click on the “My Orders” tab to find your PS number. This number can also be found on your confirmation email.
Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. We can provide a proof of delivery, which shows the signature of the recipient. Should a proof of delivery be supplied and the recipient still disputes delivery, we would advise you to submit a claim. As part of the claims process we can arrange a driver interview, which may help ascertain the whereabouts of the parcel. A proof of delivery is often available within the tracking updates for your delivery. To check the tracking for your parcel click here.
In the unfortunate event that you have to ask this question we offer our assurance that, in the event of a claim, we will make the process as painless as possible. It's important to note that only the contract holder can register a claim with us. Claims can be made only in the event of the loss or damage of a parcel. We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we cover for loss but not damage. Please check the list carefully before contacting the customer services team to register your claim.
We strongly advise that you retain any damaged item until such time as your claim is fully settled. We will require photographic evidence of both the damage to the parcel and the packaging itself as part of the claims process. It may be the case that the claims team will ask for salvage of your item or perhaps investigate the possibility of a repair. Once your claim is closed you may dispose of the item.
DE55 2GF is the postcode for the eBay hub in the UK. The parcel will be sent to this address before it is redirected by eBay to the international delivery address. If tracking indicates that your parcel has been delivered then the delivery has been made to the hub. From here the delivery with Argo Mail comes to an end and any questions after this should be directed to eBay themselves.

General Enquiry

Because most of our services have to be signed for on receipt, we unfortunately cannot send to P O Boxes because we cannot obtain a signature on receipt. There are some countries that operate solely on P O Boxes (largely in the Middle East) and, in these instances; we can accept a P O Box address.
Argo Mail is a global courier company with 21 years experience, offering affordable shipping services across the UK and internationally. Working with some of the world's largest couriers, Argo Mail can deliver your parcel to over 200 countries worldwide. Due to our reputation, huge popularity and volume of orders handled, we are able to secure big-name express delivery services at discounted rates.
All orders can be tracked through us using the order number. Simply call or email stating the order number (#[four digits]) and one of our representatives will be in touch with the information for you. They can then also provide you with a direct tracking number so you can look it up yourself should you want to.