Prohibited & Insurance Exempt Items

Prohibited Items

Sending a prohibited item could result in failure of your item to be sent / the item destroyed and no refund given.

  • GASES
  •     Aerosols
  •     Fuels of any kind
  • LIQUIDS
  •     Aftershaves
  •     Alcoholic Beverages
  •     Aromatherapy Oil
  •     Fuels of any kind (i.e. Petrol)
  •     Paints (Matt, Silk, Gloss)
  •     Perfumes
  •     Oils (Lubricants, Cooking e.t.c)
  • TECHNICAL / MECHANICAL
  •      Air Bags
  •      Ammunition & Firearms
  •      Batteries
  •      Chainsaws & Similar
  •      Engines
  •      Fire Extinguishers
  •      Gearboxs & Similar

  • BIOLOGICAL
  •      Animals Of Any Form (Alive Or Dead)
  •      Fish (Live Or Dead)
  •      Biological Samples
  •      Drugs (Including Prescription)
  •      Hazardous Materials
  •      Human Remains
  •      Infectious Substances
  •      Perishable Goods (All)
  • PERSONAL
  •      Cash
  •      Credit Or Debit Cards
  •      Cheques
  •      Currency
  •      Documents (Outside The EU)
  •      Driving Licence
  •      Food Items (Perishable Goods)
  •      Lottery Tickets
  •      Passport
  •      Knives & Weaponry
*If you feel your item may be similar to any of the below then please verify it can be dispatched with us prior to sending.

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Insurance Exempt Items

The items below are not covered under our insurance options, on any of our services 

  • INTRINSICALLY FRAGILE
  •      Art & Canvas Prints
  •      Ceramics & Figurines
  •      Bulbs, Chandeliers, Lighting & Similar
  •      Crockery & Fine China
  •      Glass & Glassware
  •      Mirrors & Mirror Frames
  • PERISHABLE GOODS
  •      Fresh Foods
  •      Sweets & Confectionery
  • NON-FIXED MONETARY VALUE
  •      Antiques Of Any Kind 
  •      Jewellery & Precious Metals / Jewels
  •      Second-Hand & Vintage Clothes
  • MOVING PARTS
  •      Cameras & Similar
  •      Consumer Goods (e.g. Microwaves, Coffee Machines)
  •      PC Equipment & Similar
  •      Lab Equipment & Similar
  •      Consumer TV's & Projectors
  •      Event & DJ Equipment
  • CONSEQUENTIAL LOSS EXAMPLES
  •      Important Documents
  •      Business Related Items
  •      Time Sensitive Items
    *Consequential Loss Is Not Covered For Under Any Of Our Insured Services, Examples Of Items That This May Be Applicable To Are Given Above

    Special Provisions to the above:

    Coverage for cosmetic damage to items still in good working order (Where coverage is purchased)

    • Amplifiers - maximum parcel compensation value for damage is £200
    • Apple Mac - maximum parcel compensation value for damages is £200
    • Apple Mac Pro - maximum parcel compensation value for damages is £100 
    • Musical Instruments - maximum parcel compensation value for damages is £100 - must be sent in a hard case.
    • Suitcase - A Suitcase Will Not Be Covered If This Is Used As Packaging For Internal Items